Good Writing, The Art of Influence, and the Evolution of UX
Weekly Roundup of AI, Technology, and UX
Here’s the best from this week in product, UX, AI and technology news. As well as some product applications. Let’s go:
✍️ Good Writing
🏎️ AI Arms Race
🧠 Thinking Bigger
📱 UX Design
🗣️ Customer Feedback
News and Useful Reads
If you feel bad about using ChatGPT or other AI tools in your job, you shouldn’t. A recent study has found that employees who are using ChatGPT are producing better work comparatively.
The writers who chose to use ChatGPT took 40% less time to complete their tasks, and produced work that the assessors scored 18% higher in quality than that of the participants who didn’t use it.
For most of us, we need to be able to influence without always having direct authority. Interestly, addiction research can give us some insights:
in the 1970s, researchers developed a new approach called Community Reinforcement and Family Training (CRAFT), which had a 70% success rate—more than twice as effective as confrontation or passivity.
What is CRAFT’s secret? It teaches people why the common strategies for encouraging change are counterproductive and offers a set of evidence-based skills to help people connect with their own desire to change—and these same skills can be applied in the corporate world.
AI is part of software and product management now. There is no escaping it, so we must all embrace it and learn how to use AI to empower our teams and our users.
In this article and video, Aniket Deosthali, former Chief Product Officer of Walmart, dove into the potential that AI brings for product managers and the challenges that lie ahead of building AI-driven products.
I’m using AI all the time in my work. One big thing I use it for is brainstorming ideas and problems and solutions. It always leads to expanding the way I’m thinking, like a personal coach:
Most companies still view AI rather narrowly, as a tool that alleviates the costs and inefficiencies of repetitive human labor and increasing organizations’ capacity to produce, process, and analyze piles and piles of data. But when paired with “soft” inquiry-related skills it can help people ask better questions and be more innovative.
With four decades of experience in UX design, Dorothy Shamonsky, Ph.D has seen the evolution of design from its earliest days. In this episode, Kyle and Dorothy discuss the importance of good UX design, showing the value of UX, and understanding users. We also discuss the current state of UX and the changes to UX and design over the years, including the specialization and siloing of designers. We also discuss the future of technology, including AI and its implications on design. Finally, we explore natural user interfaces (NUIs)
Gathering customer feedback and creating a product roadmap is one of the most important parts of product management. So why does it always seem like a struggle? In this episode, Kyle and Kareem Mayan of Savio discuss the importance of validating product features against actual data from customers. And the importance of having all of that information in a single place so we can make good decisions.
Useful Tools & Resources
Wayfair has put out a room decorating AI tool that is pretty interesting. Take a picture of your room and then choose a style and it will give you a bunch of options to decorate with. The scale of my room is off, but the idea is great: